You may only exchange, unworn items. If Item has been worn or washed this item is then void for the exchange policy.
You may return items for exchange within 7 days of delivery and We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect size, color or is a defective item, etc.) Request of proof of error may be requested
Should there be any type of financial reimbursement you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We Currently Ship Internationally.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
On average Manufacturing and shipping takes on average of 7-10 Days. All Items will be sent with Tracking information once shipped unless other wise stated.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipping/Taxes/Fees and Tariffs & Tracking
Important: We ask that all customers be extra patient as per International shipping can be a complicated process. Each country is different on their policies and customs procedures and there are alot of different agencies involved in getting your package across the ocean or border!
It has been our experience that some items take longer than anticipated. Once a package leaves the USPS (United States Postal Service) and the USA's chain of custody we CAN NOT BE HELD RESPONSIBLE for Delayed Items, Lost or Missing Items, Damaged Items or Seized items from customs. Packaged some times have issues when arriving at other countries customers and border patrol. It can take sometimes 7-10 days for your local postal system to receive the package from your countries customs procedures.
A Dandy Brand will not be held liable for items that are late or delayed or seized by customs. ALL SALES ARE FINAL
A Dandy Brand will not be held liable for Tariffs, the destination countries Import taxes, or any type of additional duties, surcharges or fees that your country or local postal system may charge you in addition to what you have already paid in shipping. Your country can hold the package until you pay the final part of a fee if they deem that it should be imposed on your item.